Returns and exchanges
We hope you enjoy your Arela purchase. However, if you are not satisfied with your purchase, you may return within 14 days of purchase. If the product has been returned according to our instructions, we will refund the full cost of the product but a return fee 8€ applies. The return fee will be deducted from the refund. Apothecary items, laundry detergents and gift cards can not be returned unless there is a noticeable flaw in the product.
Please note: If the product has been returned by DHL, we will refund the full cost of the product but a return fee 18€ applies.
If you wish to return your purchase, please read the following carefully:
To return items, you must contact us at firstname.lastname@example.org within 14 days after receiving your order. If you do not contact us within 14 days after receiving your order, we reserve the right not to accept returned items. If you have chosen pick up from our store, you should notify us about possible return within 14 days after you have received the email notice of your pick up being ready to be collected.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and have all tags and labels intact. Please do not remove hangtags or other information from the product. Fragrances and other apothecary items can not be returned, unless there is a noticeable flaw in the product. Customers name, address and telephone number must be attached. We only provide a refund or exchange the product, if the product is unused and in its original condition.
If you wish to return your purchase, email us at email@example.com.
Gift cards, face masks, apothecary items, laundry detergents and fragrances.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Want to change the product? Products cannot be exchanged directly in our online store: please order a new product and return the original. Send us an email within 14 days from the date you received your order to firstname.lastname@example.org and we will refund the full cost of the product.
Want to change the size? For exchanging the size, send us an email within 14 days of purchase to email@example.com. Return the product to our store or online shop within 14 days from the date you received your order. We will ship you the size you want, if we have it in stock at the time. Changing the size without extra costs is possible one time per order and applies only orders delivered within Finland. If the size you requested is no longer available, we will not charge the return fee of 8€.
To return your product, you should ship your product within 14 days of return notice to:
You can also return or exchange your product in person in our store in Helsinki to avoid shipping charges.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RefundsOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
If you have any questions about returns or exchanges, please contact us at email@example.com. We'll be glad to help you!